1. Subscription Management
Please use the following frequently asked questions to gather information about subscriptions and address any inquiries regarding changing plans!
Please click on the "▶" button next to each item to view detailed information.
Q 1 : How can I manage my subscription history?
After logging into the website, click on the account icon in the top right corner, then select 'Manage Subscription.' Here, you can view and manage your current subscription status.
Q 2 : What is the process for switching to a different subscription plan?
On the 'Manage Subscription' page, check your current subscription plan, then select the desired plan you want to switch to and follow the instructions provided. The changes will take effect immediately.
Q 3 : When does my subscription renew?
You can check the subscription renewal date on the 'Manage Subscription' page. Subscriptions renew monthly or annually from the start date of the subscription.
Q 4 : What subscription plan is suitable for me?
A : The choice of subscription plan varies based on individual usage patterns and needs. Compare the services and features offered by each plan and select the one that best suits your trading style and requirements.
Q 5 : How can I check my subscription, payment information, or billing history?
A : You can check your subscription, payment information, and billing history on the 'Manage Subscription' page of your account. Here, you can view all payment transactions and billing records.
Q 6 : How can I check my subscription duration?
A : You can check the subscription duration on the 'Manage Subscription' page of your account. The subscription duration varies depending on the plan you selected at purchase, and the expiration date is displayed.
Q 7 : Can I pause my subscription?
A : Currently, our service does not offer the option to pause subscriptions. If you choose to cancel your subscription, actions will be taken according to our refund policy. Full refunds are possible within one week of subscription cancellation, and for cancellations beyond one week, refunds are prorated for the remaining period. For detailed conditions and procedures regarding subscription cancellation and refunds, please refer to the terms of service.
Q 8 : When upgrading a subscription, how is the price difference calculated?
A : When upgrading a subscription, the prorated difference for the remaining period is automatically calculated and billed. The upgrade cost is determined based on the difference between the price of the new plan and the current plan.
Q 9 : Can I manage subscriptions across multiple accounts simultaneously?
A : Typically, you can manage only one subscription per user account. To manage subscriptions across multiple accounts, you would need to set up each account separately. Policies regarding multi-account usage may vary depending on the service provider.
Q 10 : If I cancel my subscription and then resubscribe, will my previous settings be retained?
A : In the case of Tradeverse service, individual user-specific detailed option settings are not currently provided. Therefore, cancelling and resubscribing will not affect the settings used previously. There might be a possibility of adding personalized option settings to the service in the future, in which case the related policies may change. Data entered by users is securely stored in accordance with the privacy policy and options are provided to delete it at any time upon user's request.
2. Payment
Please review the frequently asked questions below to gather information about payments!
Please click on the "▶" button next to each item to view detailed information.
Q 1 : What payment methods does Tradeverse accept?
A : Tradeverse supports various card payment options through Stripe, including American Express, Cartes Bancaires, Diners Club Cards, Discover, JCB, Mastercard, Visa, and UnionPay. Users can proceed with payment using these diverse card brands in a way that is convenient for them. The available card types and detailed conditions during the payment process can be found on the payment page.
Q 2 : Is it possible to request a refund?
A : Yes, refund requests are possible. According to Tradeverse's refund policy, full refunds are available within one week of subscription cancellation. For cancellations beyond one week, refunds are prorated for the remaining period. Refund requests can be initiated by contacting customer service, and detailed conditions and procedures regarding subscription cancellation and refunds can be found in the terms of service.
Q 3 : Are there group plan discounts or corporate billing options available?
A : At present, Tradeverse does not offer group plan discounts or corporate billing options separately. There are no plans currently in place to introduce special pricing policies or options related to this. For the latest information or updates regarding this matter, please contact customer service or refer to the relevant section on the Tradeverse website. Any future introduction of subscription plans or discount options for corporate users will be announced on the website.
Q 4 : What should I do if I've been double-charged?
A : If you've been double-charged, please contact Tradeverse customer service immediately to report the issue. Provide detailed information such as the card used for payment, the date and time of the payments, and the amounts charged. Our team will promptly investigate the issue, and if an error is confirmed, we will proceed with the appropriate refund process. Your satisfaction and issue resolution are our priorities, and we continuously strive to improve the system to prevent such occurrences. We apologize for any inconvenience caused by the error and assure you that we will do our best for a swift resolution.
Q 5 : Can you make your payments with cryptocurrency?
A : At the moment, Tradeverse does not support payments with cryptocurrency. Payments are processed using major credit and debit cards through Stripe. For the latest information regarding payment methods, please refer to the website.
Q 6 : How is payment security ensured?
A : Tradeverse ensures the security of your payment information through the Stripe payment system. All transactions are encrypted, and strict standards are followed for personal data protection. We strive to provide you with a secure payment experience.
Q 7 : What should I do if a payment error occurs?
A : If an error occurs during the payment process, please first check the information of the payment method you used. If the issue persists, contact Tradeverse customer service and provide detailed information about the situation, and we will assist you in resolving it.
Q 8 : Can I register multiple payment methods?
A : Yes, you can register and manage multiple payment methods in your account. This allows for increased convenience and the ability to choose from multiple options when making payments.
Q 9 : How can I receive a receipt after payment?
A : After payment is completed, the receipt is automatically sent to your email. If you haven't received the receipt, you can contact customer service to request a resend.
3. General Support
Please find answers to issues regarding the use of Tradeverse services and accounts through the frequently asked questions below.
Please click on the "▶" button next to each item to view detailed information.
Q 1 : If you've subscribed but can't access the Tradeverse service, what should you do?
A : If you're experiencing issues with accessing the service, first check your account and subscription status. If your subscription isn't active properly, it might be related to refund policies or payment processing errors. If there were issues during payment, we'll assist in resolving them through customer support. Additionally, if you lack access to the service, it could be a system error, so try rebooting or relaunching your browser.
Q 2 : If I want to delete all data associated with my Tradeverse account, what should I do?
A : If you wish to delete all data associated with your account, you can select the data deletion option in your user settings or contact customer support. When canceling your subscription, you can choose to delete your data, which will remove all past journal files and transaction history. However, please note that data deletion is irreversible, so please decide carefully.
Q 3 : Is there a free trial available?mbedding content is useful to add interactivity to your site.
A : The availability of a free trial is not specified in the FAQ. The availability of a free trial depends on the policy of the service provider, so it's best to check the latest information on the website or contact customer support. Some services offer trial periods, allowing users to evaluate the features and benefits of the service.